

The tension wasn’t obvious at first.
The VP of Sales and the Head of Operations both said the right things in leadership meetings.
They agreed on priorities. Nodded during updates. Delivered on their numbers.
But underneath the surface, deadlines were slipping, teams were frustrated, and handoffs were getting lost in translation.
It wasn’t dysfunction.
It was a behavioral mismatch.
During a Strategy Alignment Session, we ran a Relationship Guide using Predictive Index.
Here’s what it showed:
VP of Sales: High dominance, low patience, strong extraversion — wired for urgency, momentum, and influence.
Head of Ops: High formality, high patience, lower extraversion — driven by precision, predictability, and control.
They weren’t clashing because of character.
They were wired for different styles of leadership.
And their teams were caught in the middle.
Sales would promise fast delivery. Ops would delay for quality.
Sales wanted to pivot based on the latest customer ask. Ops needed time to assess feasibility.
The sales team viewed Ops as blockers. Ops viewed Sales as reckless.
Both leaders were capable.
But their collaboration was eroding trust.
We facilitated a PI-guided session to:
✅ Highlight their behavioral drives in side-by-side view
✅ Translate those into communication preferences
✅ Define specific ways to work together without constant friction
They walked away with a shared language.
More importantly — they stopped assuming each other’s intent.
Joint initiatives moved forward faster
Team frustration dropped
The CEO stopped playing referee
And for the first time, they co-owned a customer-facing priority without drama
Not all leadership tension is personal. Some of it is predictable — and fixable — with behavioral insight.
This is why we don’t just facilitate strategy conversations.
We help leaders understand how they’re wired — and how to work with those who aren’t.
📅 [Book a Strategy Alignment Session]
Let’s turn friction into forward motion.
Chris is a transformation leader with over 25 years of experience driving significant value and mitigating risks across a broad range of industries and functions. With a track record of generating more than $450 million in savings, he has excelled in both challenging and thriving environments within small businesses, mid-market firms, and Fortune 500 companies. A dual-degree graduate of Thunderbird and ESADE, Chris started his career at Arthur Andersen and progressed through roles from Corporate Audit to Global Human Resources at various Fortune 500 firms. He played a pivotal role in growing AArete, a global management consultancy, where he led initiatives that significantly reduced non-labor costs and improved compliance processes. An advocate for sustainable community initiatives, Chris was a founding member of a nonprofit focused on creating bicycle-friendly communities in New Jersey.